Shipping policy

At ZaalMaal, we work hard to deliver your orders quickly and safely across Pakistan. Please read our shipping policy carefully before placing an order.


Order Processing Time

We process all orders within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeframes

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi): 2–4 business days
  • Other cities and towns: 4–7 business day
  • Remote or rural areas: 7–10 business days

Please note: these are estimated delivery times and may vary during peak seasons, public holidays, or due to courier delays.

Shipping Charges

  • Standard shipping charges apply at checkout based on your location.
  • Free shipping may be available on orders above a certain amount — check our website for current promotions.
  • Shipping charges are non-refundable once the order has been dispatched.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your delivery on the courier’s website.

Delivery Issues

  • If your order is delayed beyond the estimated time, please contact us at support@zaalmaal.com.

  • ZaalMaal is not responsible for delays caused by the courier company, natural disasters, or circumstances beyond our control.
  • If a package is returned to us due to an incorrect address or failed delivery, re-shipping charges will apply.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with photos and your order number. We will investigate and resolve the issue as quickly as possible.