Refund policy

We want you to be completely happy with your purchase from ZaalMaal. If something is not right, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, provided the following conditions are met:

  • The item is unused and in its original condition.
  • The item is in its original packaging with all tags attached.
  • You have the receipt or proof of purchase.
  • The item is not from our non-returnable category (see below).

Non-Returnable Items

  • Items that have been used, washed, or damaged by the customer.
  • Perishable goods, intimate wear, or hygiene products.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Digital products or gift cards.

How to Return

To start a return, email us at support@zaalmaal.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for return
  • Photos of the item (if damaged or incorrect)

We will respond within 2 business days with return instructions.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to your original payment method or as store credit, depending on your preference.
  • Shipping charges are not refunded unless the return is due to our error (wrong or defective item).
  • Customers are responsible for paying their own return shipping fees for standard returns (change of mind or wrong size). We cover return shipping costs only if the item received is defective or incorrect.